Showcasing the transformative impact of AI on the retail landscape and its profound effects on customer experiences. Explore how AI technologies enable retailers to create hyper-personalised, seamless, and intuitive shopping journeys.

This keynote explores how artificial intelligence is reshaping the landscape of international e-commerce and unlocking new growth opportunities across Southeast Asia. As global trade shifts toward a more digital and integrated ecosystem, AI is proving to be a transformative force for small and medium-sized enterprises (SMEs)—optimizing cross-border supply chains, automating trade workflows, and enabling smarter market intelligence. The session offers a deep dive into the practical application of “AI + Industry” frameworks, examining how cutting-edge technological innovations are dismantling traditional trade barriers, driving operational efficiency, and establishing a sustainable framework for economic expansion in the region.

AI enables ultra-personalised retail experiences, but data privacy and trust remain top priorities. Panelists will discuss ethical AI, compliance with PDPA and GDPR, and strategies for building consumer trust while leveraging data for personalisation.

Explore how AI bridges the gap between online and offline retail through “cashierless” checkout, smart shelves, computer vision, and robotics. This session highlights how stores can offer frictionless experiences while optimising operations and inventory management.

Many retailers pilot AI solutions but struggle to scale across multiple stores, channels, or regions. This panel explores lessons learned, integration challenges, change management strategies, and measuring ROI to ensure AI initiatives deliver business impact.

AI-powered analytics provide actionable insights on product demand, inventory management, and consumer behavior patterns. This session covers predictive forecasting, intelligent replenishment, and how AI enables retailers to proactively respond to market trends and consumer needs.

This panel explores how retailers in ASEAN can leverage AI to compete with global e-commerce giants, integrate fintech solutions, and localise offerings. Discussions include cross-border logistics, platform partnerships, and AI strategies for regional expansion.