27 Aug, PM

Showcasing the transformative impact of AI on the retail landscape and its profound effects on customer experiences. Explore how AI technologies enable retailers to create hyper-personalised, seamless, and intuitive shopping journeys.

Discover how AI leverages real-time data, predictive analytics, and customer behavior insights to deliver highly personalised recommendations, dynamic pricing, and tailored marketing. Learn how leading retailers transform customer experiences from generic to delightfully individual, increasing engagement and loyalty.

AI enables ultra-personalised retail experiences, but data privacy and trust remain top priorities. Panelists will discuss ethical AI, compliance with PDPA and GDPR, and strategies for building consumer trust while leveraging data for personalisation.

Explore how AI bridges the gap between online and offline retail through “cashierless” checkout, smart shelves, computer vision, and robotics. This session highlights how stores can offer frictionless experiences while optimising operations and inventory management.

Many retailers pilot AI solutions but struggle to scale across multiple stores, channels, or regions. This panel explores lessons learned, integration challenges, change management strategies, and measuring ROI to ensure AI initiatives deliver business impact.

AI-powered analytics provide actionable insights on product demand, inventory management, and consumer behavior patterns. This session covers predictive forecasting, intelligent replenishment, and how AI enables retailers to proactively respond to market trends and consumer needs.

This panel explores how retailers in ASEAN can leverage AI to compete with global e-commerce giants, integrate fintech solutions, and localise offerings. Discussions include cross-border logistics, platform partnerships, and AI strategies for regional expansion.